I'm
Rama Sugiharto, S.T.
About Me
My name is Rama Sugiharto, an experienced and results-oriented technology practitioner with a proven track record across multiple disciplines, including Business Analyst, Product Ownership, Agile Project Management (Scrum Mastery), Software Quality Assurance, DevOps Engineering, and Full-Stack Web Development.
With a strong understanding of the end-to-end software development lifecycle, I have consistently contributed to the successful delivery of high-impact digital products in agile-driven and cross-functional environments. My multidisciplinary expertise allows me to align business objectives with technical execution, foster collaboration across teams, and ensure both functional and non-functional requirements are delivered effectively.
At Surplus Indonesia, I currently serve as a Business Analyst, responsible for gathering and analyzing requirements, translating business needs into user stories, conducting gap analysis, and bridging communication between stakeholders and the development team to ensure solutions meet business and user goals. Prior to this, I held hybrid roles as Product Owner, Scrum Master, and Quality Assurance, where I defined product vision and roadmap, managed backlogs, facilitated Agile ceremonies, and led testing initiatives. These experiences provided me with the ability to balance strategic product direction with execution and delivery in a fast-paced environment.
My background in Quality Assurance and DevOps has equipped me to champion quality-first development, automation, and process efficiency, particularly in CI/CD, automated testing, and system integration. In addition, my foundation as a Web Developer sharpened my technical skills to design, develop, and maintain robust, responsive, and scalable web applications.
I am currently open to exploring new professional engagements where I can contribute meaningfully to innovative teams, drive product and process transformation, and continue to grow as a technology leader. I welcome potential collaborations, networking opportunities, and discussions related to the advancement of modern software development practices.
Languages
- Bahasa Indonesia
- English
Skills and Tools
Business Analyst, Product Owner, Scrum Master
Requirement Gathering
95%
Process Modeling
90%
User Stories
95%
Data Analysis
88%
Product Vision
92%
Backlog Prioritization
95%
Stakeholder Management
93%
Agile Facilitation
95%
Agile Metrics
88%
Jira / Trello
90%
Confluence / Notion
88%
SQL (Validation)
85%
Postman
80%
Quality Assurances
Manual Testing
90%
Automation Testing
85%
Bug Tracking
92%
DevOps
CI/CD Pipelines
85%
Server Management
88%
Docker
80%
Kubernetes
78%
Web Developer
HTML / CSS / JS
95%
SEO / SEM
90%
WordPress / CMS
100%
PHP / CodeIgniter
85%
Others
Adobe Photoshop
85%
Adobe Creative Cloud
80%
Google Tools (Docs, Sheets, Data Studio)
90%
Google Analytics
85%
Google Tag Manager (GTM)
88%
Google Search Console (GSC)
90%
Microsoft Office (Word, Excel, PowerPoint)
95%
Professional Experience
Business Analyst | Product Owner | Scrum Master | Quality Assurance
Surplus Indonesia
Key Responsibilities:
- Gathered, analyzed, and documented business requirements to define clear system needs.
- Translated business needs into user stories, functional specifications, and acceptance criteria.
- Conducted gap analysis and proposed solutions to optimize processes and align with business goals.
- Bridged communication between stakeholders and development teams to ensure aligned priorities.
- Defined product vision, roadmap, and backlog priorities based on business value and dependencies.
- Collaborated with cross-functional teams (design, dev, QA, marketing) to deliver product increments.
- Facilitated Scrum ceremonies (daily stand-up, sprint planning, review, retrospective) to maintain team cadence.
- Coached teams in Agile, Scrum, and Kanban practices to improve autonomy and collaboration.
- Acted as servant-leader, removing blockers and enabling smooth sprint execution.
- Monitored Agile metrics (velocity, burndown, throughput) to track and improve team performance.
- Developed automated testing suites to ensure quality and accuracy of software features.
- Utilized debugging tools (Firebug, Chrome DevTools) to identify and resolve software issues.
- Collaborated with developers to investigate root causes of bugs and ensure timely fixes.
- Conducted manual and regression testing to validate new features and maintain system stability.
- Supported UAT and prepared test cases to ensure deliverables met business and user requirements.
- Provided post-implementation and maintenance support to technical teams and clients.
- Aligned product delivery with organizational OKRs and strategic goals.
- Fostered stakeholder engagement and built a culture of transparency, collaboration, and continuous improvement.
- Mentored and led technical and project teams in adopting Agile best practices.
- Championed quality-first development, automation, and process efficiency across the SDLC.
Developer | Social Media | SEO - SEM | DevOps | Product Owner
DDTC Indonesia
Key Responsibilities:
- Assisted Digital Media Managers in designing and implementing the company's digital media plans and strategies.
- Contributed to achieving digital marketing goals and objectives.
- Responsible for managing the entire software development lifecycle.
- Build, maintain, and enhance the corporate website and web applications.
- Ensure the website aligns with the company's branding and business goals.
- Optimize web pages for performance, speed, and user experience.
- Implement web design and UI/UX best practices for a seamless experience.
- Collaborate with cross-functional teams to integrate internal systems and tools.
- Manage content updates and ensure content accuracy and relevance.
- Monitor website traffic and analytics to improve user engagement.
- Maintain website security protocols and backup systems.
Web Developer & Social Media
Discovery Hotels & Resorts
Key Responsibilities:
- Develop, maintain, and optimize the company’s corporate website.
- Ensure website security, performance, and scalability.
- Implement responsive and user-friendly web designs.
- Manage and update website content as per business requirements.
- Integrate corporate systems, databases, and third-party services.
- Troubleshoot and resolve technical issues promptly.
- Optimize website for SEO and accessibility standards.
- Collaborate with marketing and IT teams to align business goals.
- Ensure cross-browser and device compatibility.
- Stay updated with web development best practices and corporate needs.
- Implemented campaigns through websites, email marketing, social media, and online advertising.
- Developed innovative and reusable web-based tools for progressive online activities and community building.
Web Developer & Social Media
Hotel Borobudur Jakarta
Managed by Discovery Hotels & Resorts
Key Responsibilities:
- Develop and maintain responsive websites and web applications.
- Write and optimize clean, scalable, and efficient code.
- Implement front-end designs using HTML, CSS, and JavaScript frameworks.
- Develop back-end functionality with databases and server-side technologies.
- Ensure website security, performance, and SEO best practices.
- Debug and resolve website issues and errors.
- Integrate APIs and third-party services.
- Collaborate with designers, developers, and stakeholders.
- Keep up with the latest web technologies and industry trends.
- Perform website testing and optimization for user experience.
Web Developer & Social Media
Discovery Kartika Plaza Hotel & Villas Bali
Managed by Discovery Hotels & Resorts
Key Responsibilities:
- Design, develop, and maintain responsive websites and web applications.
- Write and optimize clean, scalable, and efficient code.
- Implement front-end designs using HTML, CSS, and modern JavaScript frameworks.
- Develop back-end functionality using server-side technologies and databases.
- Ensure website security, performance, and adherence to SEO best practices.
- Identify, analyze, and resolve website bugs and errors.
- Integrate APIs and third-party services to enhance functionality.
- Collaborate with designers, developers, and stakeholders to achieve project goals.
- Stay up to date with the latest web technologies and industry trends.
- Conduct website testing, analysis, and optimization to improve user experience.
Web Developer & Social Media
Discovery Hotel Ancol
Managed by Discovery Hotels & Resorts
Key Responsibilities:
- Develop, enhance, and maintain responsive websites and web applications.
- Write clean, efficient, and scalable code while ensuring best practices.
- Implement front-end designs using HTML, CSS, and JavaScript frameworks.
- Build and optimize back-end functionality using server-side technologies and databases.
- Ensure website security, performance, and compliance with SEO standards.
- Troubleshoot and resolve technical issues, bugs, and errors.
- Integrate APIs and external services to improve functionality.
- Work closely with designers, developers, and stakeholders to meet project objectives.
- Stay updated on emerging web technologies and industry best practices.
- Conduct thorough website testing and optimization to enhance user experience.
Web Developer & Social Media
Palace Hotel Cipanas
Managed by Discovery Hotels & Resorts
Key Responsibilities:
- Design, develop, and maintain high-quality, responsive websites and web applications.
- Write, test, and optimize clean, maintainable, and scalable code.
- Implement user-friendly front-end interfaces using HTML, CSS, and JavaScript frameworks.
- Develop and manage back-end functionality using databases and server-side technologies.
- Ensure website security, performance optimization, and SEO best practices.
- Diagnose and fix website bugs, performance issues, and technical errors.
- Integrate APIs and third-party services to expand website capabilities.
- Collaborate with designers, developers, and stakeholders to achieve project goals.
- Keep up with evolving web technologies, frameworks, and industry trends.
- Conduct usability testing and performance optimization to enhance the user experience.
Junior Web Developer & Social Media
Pelican Hotel Solutions
Key Responsibilities:
- Analyzed all client requirements to ensure accurate project execution.
- Performed system execution and handled website design and development.
- Conducted implementation, testing, and pre-handover processes for projects.
- Provided ongoing system maintenance and ensured proper functioning.
- Maintained and optimized SEO to improve website performance.
Education
Bachelor of Informatics Engineering. Computer Network 2005
Trisakti University Jakarta, GPA: 2.96
Portfolio
- Website
- Apps
- Product
- SEO x SEM
- All
Review
Contact
Rama Sugiharto, S.T.
Technology Enthusiast
+6289654444xxx (by request, please email me)
Citragran Cibubur